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Compliance

1. Complaint channel

1.1. Objectives of the Evidence Whistleblowing Channel

For Evidenze, integrity is the basis of our company philosophy. Our Whistleblower Channel provides you with a safe and confidential space to report any conduct contrary to our values and policies, whether you are an employee, client or supplier. By taking proactive measures we strengthen our organizational culture and ensure that we all contribute to an ethical and respectful environment.

This reporting channel should be used for those actions or omissions that may constitute violations of European Union Law, criminal law, or serious or very serious administrative offenses. serious.

The person responsible for the Complaints Channel and recipient of the information and complaints will be the Compliance Officer of Evidenze, an independent figure within the Group's organizational chart.

1.2. Operation of the Complaints Channel

Complaints in the Complaint Channel are managed through the platform of the GlobalSUITE entity (hereinafter, the “Tool”). The Tool is responsible for the reception and subsequent forwarding to the Compliance Officer of information or complaints, offering all guarantees of respect for independence, confidentiality, data protection and the secrecy of communications.

Any person who reports through the Whistleblowing Channel or through any other information system actions or omissions that may constitute violations of Union Law. n European, serious or very serious criminal or administrative offenses will count with rights that guarantee its protection and the confidentiality of aspects related to the information.

The Evidenze Group Whistleblowing Channel is closed. designed and managed in a secure manner, so as to guarantee the confidentiality of the identity of the informant and any third party mentioned in the communication of the actions that are carried out during its management and processing, as well as ; such as data protection, preventing access by unauthorized personnel.

If you wish to make a report press here.

ESG Commitment is a Foundational Pillar Underpinning
Quality Services and Operational Excellence

ESG Overview

Evidenze is fully committed to integrating Environmental, Social, and Governance (ESG) principles into every aspect of its operations.

The Group aims to reduce resource consumption through digitalization and energy-efficient measures.

Policies are advanced to promote work-life balance and equal opportunities for all employees.

Comprehensive safety measures are implemented, with continuous input gathered from employees through engagement surveys.

Supplier compliance with safety and ethical standards is ensured.

ISO-certified processes are implemented to maintain the highest standards of safety and quality across its programs.

ISO 9001:2015 certification. Evidence obtained ISO 9001 for quality management in the Patient Support Programs business.
ISO 9001:2015 certification. Evidence obtained ISO 9001 for quality management in the Clinical Research business.
Ecovadis sustainability rating. Evidencee and its subsidiaries are listed individually and updated annually. Evidence holds Ecovadis Platinum rating in Germany.

Standard Programs and Initiatives

Environmental

Objective to decrease energy and paper consumption by implementing digital processes and energy-efficient technologies

Registered with ECOVADIS to evaluate and benchmark our performance in sustainable development and corporate social responsibility

Social

Developing and communicating new employee policies throughout 2024, including a 'Right to Disconnect' protocol and a flexible working policy 

Updating the Gender Equality Plan to be signed with the Works Council, ensuring equal opportunities for all employees

Conducting an engagement survey to assess employee satisfaction and identify areas for improvement in health and well-being

Engaged in pro-bono projects across business units leveraging unique know-how and capabilities

Governance

Established an internal whistleblower channel to encourage confidential reporting of safety concerns and unethical practices

Conducted comprehensive cyber-security training to safeguard company data and prevent breaches

Implemented supplier homologation processes to ensure compliance with safety and ethical standards across the supply chain

Adopted an ethics code that includes a strict anti-corruption and bribery policy to maintain transparency and integrity